Tuesday, September 19, 2006

Neglected With LION AIR (8 hours Denpasar - Jakarta)

Friday, September 15, 2006 LION AIR have very neglected passengers from Denpasar to Jakarta and Balikpapan. Counting since check in at 14.25 WITA in Ngurah Rai Airport until arrive at Cengkareng Airport 22.35 WIB, I and other passengers were sneaking to wait the handled from LION AIR which unprofessional.

Chronological :

My LION AIR's ticket described JT 8987 Airplane with destination Jakarta, leaving from Ngurah Rai Airport at 15.25 WITA. Hopping can reach Jakarta 1.5 hours later then because i have to attend MTV Movie Awards event at 18.00WIB. In fact, after check in there's found out that passengers had to transit via Surabaya.

But, the making restlessness is delays announcement until 17.00 WITA. Although with unlikely, passengers could not refuse this condition. After had "priority" with givenly Mc Donald to every pessengers, JT 8987 Airplane newly take off at at17.30 WITA.

After few hour, the plane was landing in Surabaya. The pessengers reported to transit division and get schedule of departure to Jakarta at 18.15 WIB with Airplane no. JT 8989.

But same happened do, LION AIR return to make the act twice with flight delay until 21.20 WIB. The condition not only happened to passenger like me with destination Jakarta, but also happened to Balikpapan. From 17.30 of our WIB, neglected and had to wait until 21.20 WIB without any effort from LION AIR party, except a mug of soto in Warung Surabaya.

Disappointed passengers ask responsibility from LION AIR that served by Mr. Tumpal Panjaitan, Senior Manager Lion Air, ID 54020390 of that moment. Mr. Tumpal contact Mr. Andi Burhan (General Manager Service domicile in Jakarta) through cellphone. At that time sigh of all passengers directly phrased to Mr. Burhan without any way out.

After making report and chronological which accepted and sign by Mr. Tumpal Panjaitan witnessed by passengers deputized by Mr. Prasito Adi and IBK Winaya, then the pessengers with flight no. JT 8987 from Denpasar to Jakarta and Balikpapan submit demand to LION AIR that is:

1. Appologize from LION AIR management to passengers with flight no. 8987, on public through national mass media.
2. Compensation to every passengers
3. Contact to every passengers according on the list phone.
4. Confirmation maximum 1 (one) week counted workday (Monday) September 18, 2006.

note : Mr. Tumpal Panjaitan, ID 54020390 recieved the report enclose Copy passengers ID Card and statement LION AIR's passengers from Denpasar-Jakarta and Denpasar-Balikpapan.

For my personal, travelling to Bali this time were really "hell". Since September 13, 2006. I and my 2 friends had holded LION AIR's ticket to Denpasar departured at 18.30 with flight no. JT 010. After check in, there's ticket's problem with my 2 friends that unapplicable because there's not confirmation yet. for a while my ticket was OK. After checking, according travel agency there's no problem with the tickets. Finally with fully debate, we can go up with the plane too.

But the experience "impression" just for the beginning from the "impression" journey with LION AIR. After arrived to waiting room A3 at Soekarno Hatta Airport, we surprised with postponement departure during 1 hour. Maybe LION AIR better change they logoto "OVERDUE HABIT WITH LION IRRIGATE"

Ticket No Handle 99010088777311 and 99010088777322.

source from : media care mailing list


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